• Wednesday, January 20th, 2010

I highly recommend you eliminate billing… but to do so, you'll need to have firm financial arrangements in place.

Suppose your financial coordinator has just requested payment from a patient who responds, "Well, I seem to have left my checkbook at home. Just bill me."

COORDINATOR: "I'm sorry, Mrs. Jones. In order to keep our fees as low as possible, we have eliminated billing. However, if you'd like, you can put this on your Visa or MasterCard."

It is important to always give the patient a firm and real answer they can relate to. Highlight that you're trying to keep fees low, then offer the next least costly payment option.

You can eliminate billing and still offer patients a better deal than they could get at the grocery store.

  1. Cash or check
  2. Payment today or in advance of scheduling (with a 5% bookkeeping adjustment)
  3. Major credit card

Even so, some patients will still try to haggle.

PATIENT: "My Visa is full up after my trip to Atlantic City last weekend. Can't you just bill me?"

So what do you do next? Watch the next TWDU insight for the answer…

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